Refunds & Chargebacks

1. (i) In the event of the return of goods or cancellation of services Merchant will electronically refund Accountholder/Cardholder for the net amount of the relevant E-Transaction after deducting the applicable cancellation charges.
2. (ii) Merchant shall retain any relevant correspondence relating to an E-Transaction including a Sales Record, for a minimum period of five (5) years from the date of Authorization.
3. (iii) Acquirer/Platform Provider reserves the right to withhold payment to Merchant in connection with an E-Transaction or may recover an amount paid into Merchant's Account, in any of the following circumstances:
   1. a. Authorization for an E-Transaction is not obtained in accordance with terms set out in the Agreement;
   2. b. E-Transaction data is issued or presented in breach of the Agreement (which may include any operating instruction or procedure guide supplied to Merchant from time to time);
   3. c. Merchant fails to produce to the Acquirer/Platform Provider within seven (07) Banking Days of request, any E-Transaction information required including, for example, the evidence of the delivery confirmation of goods and services;
   4. d. Merchant Account is credited more than once for the same E-Transaction;
   5. e. Merchant has processed multiple transactions for the same accountholder/cardholder or has split a single particular sale for the purpose of authorization;
   6. f. There is any fraudulent activity performed through E-Transaction and investigations are under process and
   7. g. Withhold payment instructions from the Acquirer/Platform Provider or any International or Local Regulatory Body or Investigation Agency or Court of Law.
4. (iv) In case of dispute, charge back, retrieval and/or fraudulent activity including any act of theft or card skimming, Acquirer/Platform Provider reserves the right to refund the Accountholder/Cardholder using the merchant's funds available with the Acquirer/Platform Provider irrespective of the order and/or transaction against which the funds were received by the Acquirer/Platform Provider and in case of non-availability of funds, the Acquirer/Platform Provider reserves the right to recover the funds from the merchant either in good faith or by legal means.
5. (v) Once the chargeback has been incurred by VoyageTek the same will be intimated to the merchant and the merchant will be liable to pay a financial service charge equivalent to the % MDR + tax per chargeback of the original transaction. This amount will be adjusted against the merchant's settlement (payment) or can be paid directly to VoyageTek via cheque or Bank Transfer.
6. (vi) VoyageTek will not be liable to refund any amount including Subscription/Setup/Integration and Security Deposit incase chargebacks are incurred to the merchant.

Indemnity

1. (i) Except as provided, Merchant indemnifies VoyageTek and its agents, representatives and employees from all obligations of Merchant towards their Customers for the purposes of this Agreement in so far that such obligations may adversely affect, cause economic loss or may result in any proceedings, claims, or actions against VoyageTek.
2. (ii) Merchant understands and agrees that VoyageTek is merely providing Online Payment Solution for Merchant and any breach of its obligations towards VoyageTek under this Agreement may render VoyageTek liable towards the Payment Schemes' cashiqo. Merchant fully agrees to completely indemnify and hold harmless VoyageTek of the law and in relation to any consequence arising thereof.