Frequently Asked Questions

a. What Is VoyageTek?

VoyageTek is a secure, embedded payment solution that enables businesses to accept digital payments through mobile wallets and partner banks with enterprise-grade performance and reliability.

b. What Payment Methods Do You Offer?

We offer a unified checkout. You can accept:

• Mobile Wallets like EasyPaisa, JazzCash, SadaPay, NayaPay, Konnect, UBL Digital
• Partner Bank Transfers including HBL, United Bank Limited, Allied Bank, National Bank, and more

c. How fast and reliable is the platform?

• Capable of processing over 50,000 transactions per second
• Typical checkout speed is under 2 seconds
• Guaranteed 99.9% uptime SLA with high availability infrastructure

d. How do I monitor my transactions and revenue?

You gain access to a real-time dashboard featuring:

• Centralized transaction tracking
• Detailed revenue analytics and insights
• Automated reporting tools for accounting efficiency

e. How does Monexa ensure security?

We use bank-grade encryption, a secure cloud infrastructure, and scalable systems designed for maximum uptime and data protection.

a. How are settlements handled?

• Flexible settlement options with customizable policies
• Transparent pricing and no hidden fees
• Automated revenue reporting simplifies accrual accounting

b. How do I request a refund or handle a chargeback?

Merchants can manage refunds via the Monexa dashboard; chargeback requests follow standard banking processes.

a. How Do I Sign Up With VoyageTek?

To sign up, simply submit a request via email. Provide your full name, contact details, business type, company URL, and other relevant information. Our merchant alliances team will reach out to guide you through the onboarding process.

b. What Is Digital Merchant Sign-Up?

Digital merchant sign-up is a seamless, paperless registration process that lets you apply from anywhere—no physical forms required. It's fast, contact-free, and designed for your convenience.

c. What Is a Sandbox Environment?

A sandbox is a testing environment where you can simulate VoyageTek transactions without using real money. It provides Merchant ID, Merchant Key, and passphrase credentials so you can verify your integration before going live.

d. What Are the Platforms Supported By Mobile Banking?

The FAQs don't explicitly list specific mobile banking platforms. Instead, VoyageTek allows payments via mobile wallets and bank-based authentication methods (e.g., account number, CNIC, one-time password).

* If you need a detailed list of supported mobile banking services, you can request it via email.

e. Where Can I Find the API References?

API references and developer documentation—including details for custom integrations via APIs, plugins, and redirections—are part of VoyageTek's developer resources. Ask for these documents via email, and we'll provide directly.

f. Do You Accept Wire Transfers?

Wire transfers are not specifically mentioned in VoyageTek's standard FAQs. It's most common to transact using local payment methods such as bank account transfers, cards, and mobile wallets. For wire transfer capabilities, you'd need to confirm via email.